F.A.Q


What is Kratom?

Kratom, or, Mitragyna Speciosa, is a tree that is native to South East Asia and is from the same family as the Coffee Tree. The Leaves are dried(or cured) and ground up to make Kratom Powder. In Southeast Asia, they simply eat the leaves off of the tree, and sometimes soak them in soda and other liquids to make a concoction often referred to as thom. When leaves are dried and cured in a  specific way, it makes all the difference.   It makes the effects of the leaf stronger. This is why drying process is very important, but there is also another very important reason. Drying conditions can also affect mold and bacteria. That is why it is very important to know what methods and facilities the farmer is using to dry, package and store the Kratom.
Safety is the number one concern of my company, but just as important as the safety of your leaf is the quality. Many of the strains I carry are string dried strains. This ensures the freshest and most potent product available, even in the rainy season. So rest assured, I am striving to bring you the most fresh and cleanest product possible! Every strain has been tested by me, and meets the Philly Kratom Standard!
If you haven't already,I encourage you to check out my Youtube Channel. Read through the comments. There are close to 300 videos on there. Some are educational and some are off the beaten path. I hope they make you smile at least once and help you grow and learn with the community we have built!

How safe is Kratom ?

Kratom is VERY safe when used on its own. Kratom may be a bad idea if......

You take other medications
you are pregnant
you are taking a bunch of herbs
you are exhibiting a compulsiveness to take kratom more than 3 or 4 times a day

These are my opinions. Do your own research before starting ANY regimen or making ANY lifestyle changes.



Do you offer Kilos?

At this time, my stock is limited and I do not have enough to offer single strain kilos just yet. There is a split kilo category, where you can pick a split half or full kilo. 

Is Kratom Legal in my state?

Most likely YES! Kratom is becoming more widely accepted everywhere! The American Kratom Association, or AKA, is fighting hard on our behalf to educate our Government on  Kratom. I wholeheartedly believe we will win this fight, but we need your help. Contact your local Representatives and let them know what Kratom Has done for you. Also, donate to the AKA!
https://www.americankratom.org

The following states are currently banned states. If you are unsure, please email me at phillykratom@yourleafyourlife.com  for questions

Vermont, Rhode Island, Arkansas , Alabama, Indiana, Wisconsin

Cities
Sarasota County, FLA
Jerseyville, ILL
San Diego, CA

For a more Comprehensive legality map, click the link below!

LEGALITY MAP FOR YOUR VIEWING PLEASURE

Denver has put a human consumption ban on kratom, but it remains legal for other purposes

Do you offer free shipping?

Yes! Any order $50.00 and over will receive free shipping. The shipping price of 7.00 will automatically deduct off of your total order while you are shopping once you hit the $50.00 threshold.

What kind of shipping do you use?

All shipping is USPS priority mail. The fee is 7.00 for orders under 50.00, free shipping for orders over 50.00.

If you want to use express shipping, the fee is 25.00. Your order must be selected and paid for by 10 am Eastern Standard Time. 99% of the time you will receive your order the next day with express shipping. We are not responsible for the rare cases that take two days instead of one. Express shipping does not mean you will receive the package on the same day you pay. 99% of the time you will receive your package the afternoon of the day AFTER you pay.

Once I order, how long will it take to ship my order?

All orders will be at the post office no more than 20 hours after payment. If order is placed and paid for during a weekday before 12pm est it will go out the same day, if it is after that time there is a possibility it will not be shipped until the next day. All Saturday orders must be paid for by 10am to go out same day, any order placed after that on the weekend will go out Monday.   

How long will my USPS Priority Mail Order Take?

Every location in the united states is different.  Your item will ship from Philadelphia Pennsylvania, 19152. For a more detailed answer, Please visit
https://www.usps.com/priority-mail/map/

I am checking my tracking, but it says the post office is awaiting item, what gives?

Your item is always delivered according to rigid guidelines We have set. All orders ship out of Philadelphia, Pennsylvania. This is one of the busiest hubs in the United States. USPS doesn't always scan the item, but your item will always be moving. So rest assured your item is on the way. For tracking, please click the link below and paste your tracking number in the box provided!

USPS TRACKING LINK

Which holidays are USPS holidays??

Here are the days that the USPS will be closed for 2020
  •  January 1            New Year’s Day
  •  January 20          Birthday of Martin Luther King, Jr.
  •  February 17         President’s Day/Washington’s Birthday
  •  May 25                 Memorial Day
  •  July 4                    Independence Day
  •  September  7        Labor Day
  •  October 12            Columbus Day
  • November 11         Veterans Day
  •  November 26        Thanksgiving Day
  • December 25        Christmas Day

These are holidays where nothing will ship, so we recommend ordering a couple days in advance of these holidays. Also, from about the Beginning of December until the middle of January are very busy shipping times. Your package may be delayed a few days during these times. We encourage you to order ahead of time during this period. I have been selling Kratom for three years and have seen people go without quite a few times because of this delay.

Do you accept credit cards

Yes! We accept credit cards, but your shipping address and address on your credit/debit card MUST BE the same address. Can not process the state of Tennessee sorry for any inconvenience.  

Why was my credit card declined?

If your transaction is declined, please call your bank and authorize overseas transactions, please do not try to submit payment multiple times. If it is declined it is because your bank thinks it is a fraudulent charge. Banks tend to flag charges that are not familiar with recent activity. 

Are you still using other payment methods?

The p2p apps are getting less and less. The only way to move forward and be able to successfully take payments was to move to this credit card option. Most of our apps have been shut down, we would prefer anyone who is able to pay with their credit/debit card to do so.  If there is a reason you can not use the credit card payment method please contact us and we will do our best to accommodate you.

Is there any hidden fees for customers that use their credit/debit card?

The fees are on our end, meaning you do not get charged any fees from us. There may be an instant where you get charged a small currency conversion fee from your financial institute, but it should not be much. You can always call your bank to find out.  

Is my information safe using the credit option ?

The answer to this is absolutely !!! We took months to make this decision and did a ton of research. Kratom is considered high risk so we are unable to take credit and debit like other companies, but we found this amazing company who supports our leaf, many other vendors are using them. I promise you they have been being used by some big companies for some time now, and are 100% safe, secure and instant.   

Can I use pre- paid cards for the credit card option at checkout?

No, pre-paid cards are not able to be used for that option. If you have a pre-paid and have used it with us before on a p2p app please contact us. We will do our best to work with you if we can.